In order for a business to be successful it is essential that it must have a management system capable of ensuring the business can achieve its goals and objectives. The ISO 9000 series of standards relate to Quality Management Systems however as businesses will tend to have one system, formalizing the system to focus solely on quality will have no real benefits to your business. Therefore, it will be necessary to move away from a system focusing wholly on quality, to a system that focuses on all the characteristics of your business.
The main reason your business is in existence is to highlight the requirements and expectations of your customers and other persons concerned (employees, suppliers etc) to accomplish an advantage over you competitors. In addition to this, another objective must be to gain, sustain and develop your businesses performance and resources.
As a means to achieve improvements within your business you should ensure that your business employs the key principles that are fundamental to ISO 9001:2000, these are:
- Customer Focus;
- Involvement of People;
- Leadership;
- Process Approach;
- Factual Approach;
- System Approach;
- Continual Improvements;
- Mutually Beneficial Supplier Relationships.
Following the principles highlighted above ensures that your business focuses on what your customer actually requires and not what they think they require. In order for your business to move forward successfully it is essential that you run it in a methodical and well thought out manner that is highly perceptible. To achieve success from your business you must ensure that your business adopts a business management system which will ensure that continual improvement is constantly being driven by the management system. If your business is to develop and have a business management system that will allow growth and sustainability, you will have to ensure that you build a management system that is focused on your customers. To achieve this objective your business management system must contain systems and processes that are easily understood by the individuals within your business. It is also crucial that these systems can be managed easily and improvements made if they are necessary without any detrimental affect on the day to day operation of your business. The processes within your management system must be capable of being measured to ensure they are performing as required. It does also mean that when setting these key performance indicators, intelligent thought is given to the areas that you are measuring. It is worth remembering that individuals are likely to improve in areas in which they are being measured. Therefore it is critical that any process measuring is carried out in areas that will benefit the system and your business as a whole.
By: Mark Inglis
Posts Tagged ‘Iso 9000’
Business Management Principles
April 17th, 2010Iso Standards 101: Understanding the Basics of Iso Quality Management Systems
August 26th, 2009There are more than enough ISO standards to confuse any organization that’s looking to get certified. Today, there are over 16,000 standards being used by certifying bodies to assess, monitor and audit any organization seeking to improve its quality management system. Here is a short explanation on what these standards are and their specific usages:
ISO Standards
ISO standards contain the metrics or specifications required in order to achieve the guidelines or criteria specified under that series. These standards are referred to as ISO series in order to refer to groups of standards used for quality management and assurance.
An ISO standard is identified as the ISO series and its version. For example – ISO 9001:2005. This indicates that the ISO standard in place is ISO 9001 with the 2005 version.
Here are some of the most popular ISO standards applied for:
ISO 9000
This is a very popular ISO series, ranging from ISO 9001 to ISO 9999. ISO 9000 is the quality management system used by companies that engage in production. ISO standards in these series include:
ISO 9126 – used as a model for software quality
ISO 9362 – used to regulate BIC or Bank Identifier Code
ISO 9564 – used to maintain quality in PIN (Personal Identification Number) security and management
ISO 14000
This series is the system used to implement standards in environmental management, specifically in a production environment. A few standards in these series include:
ISO 14001 – standard for general environmental management
ISO 14064 – standard used for handling greenhouse gases
ISO 14230 – implemented for diagnostic systems used for road vehicles
ISO 14698-1 – used for bio-contamination control
ISO 10000
This series is used to establish ISO standards and guidelines for project management quality. The series includes:
ISO 10012 – used to implement standards in the production of measuring equipment and for measurement processes
ISO/IEC 10077 – sets the standards for the calculation of heat transmittance in products such as shutters, windows and doors
ISO 10211 – establishes the necessary guidelines for making detailed calculations of surface temperature for the construction of buildings
ISO 10628 – sets the standards for the creation of flow diagrams used in process plants
ISO 20000
The ISO 20000 series sets the standards for guidelines used in establishing an IT service management system. It covers standards for the following:
ISO 20022 – covers standards used for companies offering financial services
ISO 22000 – establishes guidelines used by certifying bodies that audit other companies’ management systems in food safety
ISO/IEC TR 20943 – used for setting standards for procedures used to achieve consistency in registry content of metadata
Which ISO standard is right for your company?
The choice of ISO standard your organization will apply for will depend on the type of company you have, the nature of its business, its production or manufacturing processes, the type of products and/or services involved and the quality management system you wish to achieve.
By: Johanna Guelas
