I know there are a lot of management techniques that are available or that you can learn. Perhaps you might have heard of Management by Walking already. But for those who have not heard of it at all, I’d like to share this with you. I first heard of Management by Walking at work. The business process outsourcing (BPO) industry, in my case a call center, management by walking is already common.
This type of management is simply, as what the name says, walking. Walking in the sense that you are managing people in the operations floor. This is different compared to the manufacturing industry where in you are managing people who are controlling machines. Different because you are managing behavior. You are not telling people to set some controls in the machines but instead the people are the “machines”. Their performance can be influenced by a lot of factors which you need to consider and manage. Unlike in manufacturing wherein you have to give instructions to people as to how they set the machines for production.
Management by Walking is, simply put, you walk the floor in order for you to touch base with the people that you are managing and be there first hand to address any concerns. Or at least to help them out in case they need help. This gives you the leverage on your people and develop at the same time a friendly environment in the workplace which results in better performance among your employees.
By: Jonathan Corpuz
