In this period of decreased business expenditure there is a significant reduction in the willingness of organisations to embark on new ventures, such as the application of ISO management systems. What is in evidence is a rejuvenated drive to delve into policies and strategies that have customer appeal. For us, new business has appeared from the need for organisations to be worried about environmental issues, and ISO14001 has become a focus of » Read more: Key points of Synergy – Quality and Environmental Management